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Claim Processing Information

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 General claim information

Property Claims are a Structure, Building, Land, Vehicle etc. in nature.

The following is needed in your claim package for Property Claims:

  1. Police Report: Please insure that all information provided is correct, i.e. Phone number, address, and the events of the incident.
  2. Proof of Ownership: In the case of a vehicle, a copy of your State Registration.
  3. Estimate of Repair: If you have secured and estimate of repair, please provide it. In some instances, the city will secure a second estimate, by sending an adjuster to your location.
  4. Additional information: Please provide any additional information you may have in support of your claim.

 


 General Liability is categorized as Personal Injury in nature.

The following is needed in your claim package for General Liability Claims:

  1. Police Report: Please insure that all information provided is correct, i.e. Phone number, address, and the events of the incident. A Police Report can be generated at the Newport Police Department.
  2. Claimant Statement: A paragraph, in your own words, of the events surrounding your claim.
  3. Treatment Forms: Provide a copy of any treatment forms provided, if medical treatment was provided.
  4. Additional information: Please provide any additional information you may have in support of your claim.

 


 

Frequently Asked Questions

What is the average processing time frame for submitted claims?

The processing time frame can vary from claim to claim.

Normally, an investigation is conducted by the City Solicitor's office. This is in the form of a formal inquiry to the City Department directly involved in your claim.  Public Services - Streets, for a pothole damage claim as an example.

The inquired Department submits a formal response back to the City Solicitor's office, and findings are submitted to the City Manager for a determination.

How are determinations made?

There are two (2) types of Determinations, Approved and Denied.

  1. Approved - Your claim is processed through our Accounting department, by the Purchasing Agent for payment.
  2. Denied - Your claim has been denied, and a formal letter is sent from our City Solicitor's Office, outlining the reason(s) for the denial. Claimants can submit for reconsideration if they have additional information in support of their request.

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